Here you will find a selection of Frequently Asked Questions. Should you wish to contact us for any other questions or queries, then please click here.
What is the difference between Irreversible and Reversible?
If you are looking for a permanent record that a temperature has been achieved, or that something has not been exposed to above a certain temperature then you would require an Irreversible product. If you would like a constant reading of the current temperature then you would require a Reversible product.
What Temperature range do you offer for Irreversible products?
We cover temperatures between -17 and 1270°C with our range of labels, crayons, inks, paints and coatings.
What Temperature range do you offer for Reversible products?
We cover temperatures between -30 and 120°C with our range of labels, inks and coatings.
What is your minimum order value?
Our MOQ is £200
Do you have a minimum volume for Standard products?
Yes normally we ask for an order to be a minimum of £200 however don’t worry if you need smaller amounts we can normally put you in touch with a stockist that can help.
Can I purchase your goods outside of the UK?
We have a network of distributors and stockists around the world. Please call us for details or see our website for more information.
Can you produce custom products?
Yes minimums are applicable for custom products however this can be as little as 1,000 labels or 1 kilo of ink depending on the product you require.
How do you use these temperature indicators?
Depending on the product chosen they can be stuck, printed, painted or coated onto almost any dry clean surface.
Do you charge for shipping?
Yes we charge for shipping and this varies depending on weight and size of the shipment.
How do you ship your products?
Our main courier is DHL however for some products we use specialuist carriers.
What if I want to arrange my own collection?
This is fine providing you clearly state this on your order to us along with the details of the courier you wish to use, we will then send you an email once goods are ready for collection and confirm the weights and dimensions of your order.
Can you arrange to ship my order on my own shipping account?
Yes providing you clearly state this on your order and include your courier name and account number. We do not charge for this service
Do any products have to be shipped specially?
Yes for Low Temperature Irreversible products we have to ship using cool boxes and gel packs. The choice as to when depends on your location in the world and weather at the time however we normally treat anything with a reaction temperature of 49°C and below this way. Also paints and liquids need special transportation.
If you cannot find what you are looking for in our Frequently Asked Questions section, you can also visit our Technologies, How it Works and Case Studies pages.